Latest COVID-19 Update: We are delivering our services at maximum safety to our customers during the coronavirus (COVID-19) outbreak.
Frequently asked questions about our services at Briss Cleaning Services
Frequently asked questions
How can I get in touch to discuss my cleaning requirements?
It's easy to get in touch with us! You can choose from either phone, email or you can simply complete and submit an online form, which can be found by clicking here!
Are your team members covered by insurance?
Yes, we carry fully comprehensive insurance cover for any accidental damage caused by our team members whilst cleaning your house.
Will the same team member always come to clean my house?
Yes, whenever possible we will ensure that the same team member comes to clean your house. However, on rare occasions (e.g. staff illness or holidays) it may be necessary to send a different team member - we will always let you know in advance if this is the case.
What security checks do you make on your staff?
All our team members have to provide us with comprehensive references from their former employers, which we check out in detail. Our team members also have CRB (Criminal Records Bureau) certifications, and they are all happy for our customer to carry out police checks on them if required.
What training do you provide to your team members?
All our team members are fully trained in hyguene colour coding, ensuring that dufferent cloths are used for different areas of the home. All our team members are also given guidance on the safe use of potentially hazardous cleaning chemicals to avoid damage to interior surfaces, and for their own protection and that of you and your family all we ask is that you instruct our team member in the operation and safe use of your own equipment (e.g. vacuum cleaners, floor polishers etc.)
How will your team member know what needs cleaning in my house?
All our team members are completely comfortable with cleaning your house to a high standard wuthout regular supervision from you however, if there are particular jobs you want doing on a regular or occasional basis, just let them know and they will be happy to oblige.
Billing & Pricing
Find The Best Package For Your Budget
We accept both cash and cards payments to suit the needs of our customers, we feel like flexibility is a key factor in our business meaning that you can make payments any way you wish.
We understand that unplanned issues can come up and you may need to cancel a cleaning appointment. If this does happen we respectfully ask for bookings to be cancelled at least 48 hours in advance. (Only available for one off and end of tenancy cleans)
We will always try resolve any problems that are to do with our services and if you are still not satisfied with the service you have been provided with you are entitled to our 100% money back guarantee.